![]() ![]() Select Start a chat with a support expert or Get a callback from the next available expert.Choose Contact Us to connect with a live support agent.Sign in to your QuickBooks Online account, then click the Help (?) icon.They have the resources needed to start a screen-sharing session, review your account, and, if required, establish a case. I advise getting in touch with our Live Support Team to look into this matter more thoroughly. Please know that we don't want you to have this experience. I am aware of the impact runtime problems have on your QuickBooks business operations. I'll route you to the right team to handle this kind of issue. Thank you for getting back to the thread and sharing further information. I'm just a post away if you should have any payroll-related questions. Īdditionally, I've added this article that'll help you create employees' direct deposit or paper paychecks and send them for processing in QuickBooks: Create and Run your Payroll. Go to question number 2 and click the pencil icon.įor more information about managing employment information, see this article: Edit or Change Employee Info in Payroll.Click the pencil icon in the Pay section.Locate and click the name of the employee.From the Payroll menu, select the Employees tab.Once done, go to the employee profile to edit the SSN: Select All Employees in the Employee drop-down menu.Type in Employee Details in the search bar.From there, you can identify whose specific employee is causing the error. If this isn't the case, I recommend pulling up the Employee Details report to have a snapshot of each employee's information. Look for the employee's name with the same SSN and then activate them.From the Active Employees drop-down menu, click Inactive Employees.Go to Payroll and then select Employees.Have a great rest of the day!Ī duplicate SSN error occurs if the employee has been added previously in QuickBooks Online. I'm always glad to help in any way I can. Let me know if you need further help adding your Social Security Number. Then, here's how to edit or change employee info in payroll to update any employee information. Here's the Social Security Number Verification Service that you can use to verify that your employee names and Social Security numbers (SSN) match Social Security's records.įor more information about fixing an employee's Social Security number (SSN) in QuickBooks Online Payroll, check out this article: Correct your employee's Social Security number. If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Here are the following keyboard shortcuts: This helps isolate the issue since it doesn’t store data in the cache. As it collects too many files, it can cause performance issues in your account.įirst, sign in to your QBO account using a private browser. It stores temporary internet files from your browsing history. It can be caused by the piled-up cache in your regular browser. Since you've mentioned that the SSN is correct, I suggest clearing your browser's cache. Let's check the social security number of your employee to add them successfully to your account.Ĭan you tell me more about the error message you've encountered when trying to input the Social Security numbers (SSN)? That will help me resolve the error you're having. ![]()
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